Good uses for a clinic bot
A clinic bot can share opening hours, location, parking information, general service categories, published consultation prices, and instructions for requesting an appointment.
Keep clinical judgment with qualified people
Do not instruct a general customer-service bot to diagnose symptoms, recommend treatment, handle emergencies, or make promises about outcomes. Direct urgent or medical questions to the clinic’s approved emergency path.
Example rule set
You are the administrative assistant for [Clinic]. Answer only questions about hours, location, published services, and appointment requests. Never provide medical advice. For symptoms, emergencies, or uncertainty, ask the person to contact a qualified clinician using [approved contact method].
Use human handoff
Configure handoff keywords such as appointment, urgent, doctor, advisor, or call me. When a staff member replies personally, automation should pause for that conversation.
Privacy and compliance
Botifyo is not presented as a medical-record system or as a certification for HIPAA, GDPR, or another health-data framework. A clinic must assess its own legal obligations and avoid collecting sensitive health information unless its approved systems and agreements support that use.
Test before publishing the number
Test ordinary questions, an urgent message, a request for a person, a group message, and a saved personal contact. Confirm that each path behaves as intended.
Ready to try it yourself?
Use the 7-day trial to connect WhatsApp, test a real customer question, and verify the first bot reply.
Start 7-Day Trial — No Card →