Why Doctors Need a WhatsApp Bot
If you run a medical practice or clinic, you know the problem: patients message you on WhatsApp all day long. They ask about appointments, prices, availability, directions, and medical questions. Your staff spends hours replying to the same questions over and over.
A WhatsApp bot solves this. Here is how.
What the Bot Handles for You
Appointment Inquiries
When a patient sends "I want an appointment" or "rendez-vous", the bot automatically replies with your available slots, booking instructions, or a link to your booking system.
Clinic Information
Questions about location, parking, hours, accepted insurance — the bot answers instantly. No more repeating the same info 50 times a day.
Price Questions
Patients often ask about consultation fees before booking. The bot shares your pricing clearly and professionally.
After-Hours Support
When the clinic is closed, the bot still replies. It can tell patients your hours, direct them to emergency services if needed, or take their info for a callback.
Real Example
A dental clinic in Casablanca set up Prodoc Bot and configured it with:
"You are the assistant for Dr. [Name]'s dental clinic. Help patients with appointment requests, share our hours (Mon-Fri 9h-18h, Sat 9h-13h), and our prices (consultation: 200 MAD, cleaning: 400 MAD). For emergencies, tell them to call [number]. Be professional and friendly."
Result: 70% fewer phone calls. Patients love the instant replies. The receptionist can focus on in-clinic patients.
Setting It Up
- Register on Prodoc Bot (free)
- Connect the clinic WhatsApp number
- Write your system prompt with clinic info
- Create templates for "rendez-vous", "prix", "horaire"
- Your bot is live in 2 minutes
HIPAA / Privacy Note
The bot handles general inquiries only. It does not access medical records or provide medical advice. Patient conversations are private and encrypted. For sensitive medical discussions, the bot can direct patients to call the clinic directly.
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