WhatsApp customer support automation

WhatsApp Auto Reply Bot

Automatic answers without losing human control

Give customers quick answers to common business questions while keeping group chats, personal contacts, and advisor handoffs under your control.

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Useful automation with human control

Configure who receives a reply, what the bot may say, and when an advisor takes over.

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Fast customer replies

Reply to supported incoming customer messages while the linked session and your plan are active.

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Rule-guided AI

The AI uses your instructions and recent conversation context. Detailed, factual rules produce better answers.

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Keyword templates

Use fixed responses for predictable questions such as hours, address, appointment steps, or pricing.

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Saved-contact policy

Reply to everyone, ignore saved contacts, or answer them only when business keywords appear.

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Groups off by default

Prevent the bot from joining ordinary group conversations unless you explicitly enable them.

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Advisor handoff

Pause automation and highlight conversations that need a person to continue.

Frequently asked questions

Can the bot reply only to business-related messages? ▼

For saved contacts, Business Only mode checks a list of keywords you define before allowing an automated reply.

Can I disable automatic replies? ▼

Yes. Auto Reply can be switched off globally, and individual conversations can be paused or resumed.

Will it respond to WhatsApp Channels or statuses? ▼

No. Status, broadcast, and Channel/newsletter conversations are filtered before message processing.

Do replies always match my rules perfectly? ▼

AI output can still make mistakes. Use specific facts, set explicit limits, test from another number, and review important conversations.

What happens if the linked session disconnects? ▼

Botifyo attempts to restore saved sessions after ordinary network interruptions. Some logout or authentication events require the owner to pair WhatsApp again.