WhatsApp customer support automation

WhatsApp Bot for Business

AI replies with practical safety controls

Answer common customer questions from your own business rules. Pause replies when a team member intervenes and surface customers who ask for an advisor.

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Useful automation with human control

Configure who receives a reply, what the bot may say, and when an advisor takes over.

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Business-specific rules

Add your services, prices, opening hours, location, tone, and clear limits in plain language.

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Audience safety

Ignore groups, statuses, broadcasts, and channels. Choose how the bot treats contacts already saved on the phone.

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Human takeover

When you reply personally, automation pauses for that conversation until you resume it.

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Advisor requests

Flag people who request a human and show a concise conversation summary in the dashboard.

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Multilingual replies

Ask the AI to reply in the customer’s language while following the facts you supplied.

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Conversation visibility

Review incoming messages, bot replies, contacts, and handoff status from one dashboard.

Frequently asked questions

How does Botifyo connect to WhatsApp? ▼

It connects as a linked device using a QR code or phone-number pairing code. It is not the official WhatsApp Business Platform.

Can I stop replies inside WhatsApp groups? ▼

Yes. Group replies are disabled by default. Status, broadcast, and WhatsApp Channel conversations are also excluded.

What happens when a human advisor replies? ▼

With Human Takeover enabled, Botifyo pauses automation for that contact. An advisor can resume the bot later from the Messages page.

Is there a free plan? ▼

New accounts receive a 7-day trial with up to 50 bot replies per day. Paid plans are shown on the pricing page and inside Billing.

Can WhatsApp restrict an automated account? ▼

Yes. WhatsApp controls its service and may restrict activity it considers abusive or against its terms. Avoid bulk or unsolicited messages, use audience filters, and monitor the linked account.