WhatsApp customer support automation

WhatsApp Automated Bot

Automate repetitive questions responsibly

Use automation for repetitive customer questions, while keeping sensitive conversations, groups, personal contacts, and human intervention under control.

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Useful automation with human control

Configure who receives a reply, what the bot may say, and when an advisor takes over.

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Incoming-message automation

Generate replies for supported customer messages using your saved rules and recent chat context.

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Deterministic templates

Answer exact or keyword triggers with a fixed approved response before the AI is used.

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Audience filters

Exclude groups and saved contacts, or require business intent before replying.

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Automatic pause

Stop the bot for a contact as soon as the account owner sends a personal reply.

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Handoff queue

Collect advisor requests and qualified leads so a person can continue with context.

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Operational diagnostics

See connection state, message activity, ignored-message reasons, and account limits.

Frequently asked questions

What should I automate first? ▼

Start with low-risk questions such as opening hours, location, service categories, and appointment instructions.

Should I send bulk promotional messages? ▼

Botifyo is designed primarily for replies and customer conversations. Avoid unsolicited or high-volume outreach that could violate WhatsApp policies.

How do advisors know when to intervene? ▼

Explicit human requests and configured handoff signals place the conversation in the advisor queue with a summary.

Can the bot ignore personal contacts? ▼

Yes. Saved contacts can be allowed, ignored, or limited to messages containing your business keywords.

Can I monitor what the bot sent? ▼

Yes. Incoming messages, bot replies, and human replies are visible in the dashboard conversation history.