WhatsApp customer support automation

WhatsApp Chatbot Builder

Build, connect, test, then improve

Create clear instructions in plain language, connect a linked WhatsApp device, and validate the bot with a real test conversation before customers use it.

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Useful automation with human control

Configure who receives a reply, what the bot may say, and when an advisor takes over.

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No-code configuration

Write each business rule as a short instruction. Add, remove, and reorder rules from Settings.

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Website import

Import useful public facts from a business website, then review every generated rule before saving.

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Two pairing methods

Use a QR code from another screen or request a pairing code when setting up on one phone.

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Activation checklist

See whether rules are saved, WhatsApp has linked, a test arrived, and the bot sent a reply.

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Conversation controls

Take over, pause, resume, and review the reason a conversation needs attention.

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Products and templates

Add product information and deterministic templates alongside AI replies.

Frequently asked questions

Do I need programming skills? ▼

No. Bot instructions, templates, connection controls, and handoffs are configured from the dashboard.

What should I put in the bot rules? ▼

Include your business name, services, exact prices, hours, location, desired tone, escalation steps, and facts the bot must never invent.

How should I test the bot? ▼

Send a realistic customer question from a different WhatsApp account. Testing from the same account that is linked does not reproduce a customer conversation.

Can a website be imported automatically? ▼

Yes. Botifyo can extract candidate rules from a public URL. You should verify prices, policies, and contact details before saving them.

Can I change the connected number? ▼

Yes. Use Switch WhatsApp to clear the existing session, then pair the new number.